Terms & conditions

At Global Garments Stock, we pride ourselves on supplying 100% genuine, high-quality stock lot garments sourced from trusted factories and exporters. Since we primarily deal in wholesale, surplus, and cancelled order stock lots, our return and refund terms are different from retail businesses. Please review this policy carefully before placing an order.

1. General Policy

• All sales are considered final once confirmed and shipped.
• Due to the nature of stock lot and surplus apparel, we generally do not accept returns or offer refunds for reasons such as change of mind, unsold inventory, or minor variations in style, colour, or size ratios.
• Exceptions may apply only in cases where the product delivered is materially different from what was agreed upon (e.g., wrong product style/lot shipped).

• The shipment contains incorrect items not matching the confirmed purchase order.
• The goods are significantly damaged prior to delivery due to mishandling before dispatch.
• The quantity delivered is substantially less than what was invoiced (short shipment).

Not Eligible:

• Minor size, colour, or label variations (common in surplus and stock lots).
• Goods damaged due to mishandling during transit (covered by cargo insurance, if arranged).
• Delays caused by customs or shipping carriers.

3. Reporting an Issue

• The Buyer, the Buyer’s authorized representative, or any third-party inspection agency appointed by the Buyer shall be entitled to inspect the goods prior to shipment. Upon completion of such inspection and acceptance of the goods, the Buyer shall have no further right to raise any claim, objection, or complaint in respect of the goods thereafter.
• Buyers must inspect all goods immediately upon receipt.
• Any claims regarding shortages, damages, or discrepancies must be reported to us in writing within 7 days of delivery.
• Supporting documents (photos, videos, packing list, or inspection reports) must be provided for review.

• We will investigate the issue in coordination with the buyer and shipping partner.
• If approved, we may offer one of the following solutions:
  • Replacement of incorrect/damaged items (subject to availability).
  • Credit notes for future purchases.
  • Partial refund, only in exceptional cases and at our sole discretion.

• If a return is authorized, the buyer is responsible for return shipping costs unless the error was solely ours.
• Returned goods must be in original packaging and in unused, resaleable condition.

• Any advance or deposit paid for order confirmation is non-refundable if the buyer cancels after order processing has begun.

• Advance payments/deposits are non-refundable if the order is cancelled after processing.
• Full payment must be made before shipment unless agreed otherwise.

• Our responsibility is limited to the invoice value of goods supplied.
• We are not liable for indirect losses such as resale issues, business delays, or lost profits.
• Delays due to factors beyond our control (e.g., natural disasters, port strikes, customs issues) are not our liability.
• All orders are governed by the laws of Bangladesh, and disputes fall under the jurisdiction of the courts in Dhaka.

Contact Us

Global Garments Stock
Flat-5B, House-18, Road-3/F, Sector-9, Uttara, Dhaka, Bangladesh
📧 Email: info@globalgarmentstock.com
📞 Phone: 02 8552 9670